Mad World Return Policy Your satisfaction is our primary objective. Please Note: During busy periods it can take upto 24 hours longer for items to be despatched. Unless otherwise stated delivery times are an estimate.įor orders outside the EU duty may be payable at import. Please note if you choose the Saturday delivery option and are having a parcel delivered to your workplace please ensure that a member of staff will be available to sign for your parcel. You will be contacted regarding any additional postal charges before dispatch.
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Please note that for bulk or heavy orders sent using UK Recorded Signed, UK Special Delivery, or international courier delivery options we reserve the right to upgrade shipment of your order and may ask for additional monies to cover increased postage costs if and when applicable. If you require additional cover or have a question regarding your delivery method please message us via our contact page. Parcels are sent from our warehouse by Royal Mail or by selected courier. General Shipping Important InformationĪll items purchased from Mad World Fancy Dress are made pursuant to their shipment contract.Īll tracked delivery is insured up to £46 and express delivery up to £500.įor further information regarding our delivery services see Royal Mail or Parcel Force, if using a courier delivery option. To benefit from the New 5 Point tracking service we request that you leave an authentic email address and mobile phone number in order to receive real time delivery information from Royal Mail.
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Successfully Delivered (signed for), or Unable to Deliver: Email and SMS message notifying successful delivery or, alternatively if absent, a message informing you how to arrange redelivery or collection from your local depot.Out for Delivery: Email and SMS message sent to notify of impending delivery.At Local Depot: Your order has arrived at Royal mail depot.At Sorting Centre: Your order is sent to the Royal Mail sorting centre.Dispatched: Your order is collected from our warehouse.Track and Trace is a new Royal Mail service that makes it easy for you to trace the progress of your order from dispatch though to delivery via real time SMS texts, email notification and unique tracking number. New 5 Point Track & Trace Service (Real Time) Please visit the BFPO website if you require more information regarding this service. Once the parcel has entered the BFPO network we do not have the ability to track it and encourage customers to allow a reasonable time frame to receive their parcels, especially when stationed outside the EU zone. Please note that parcels only have tracked and guaranteed delivery times when within the UK. Parcels are delivered to the BFPO Mill Hill dispatch centre in London via our premium delivery service and than onto your final delivery destination via the BFPO delivery network. We are capable of delivering to BFPO address holders across the world via our dedicated Royal Mail & British Forces Postal Service. We are a supporter of British service personnel serving overseas and offer and excellent BFPO service. Royal Mail show 99% delivery success rate within two days however this is not a guaranteed service. Insured up to £46 for lost or damaged goods.
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Royal Mail will deliver your order between 7:00am to 5:00pm between Monday - Saturday. Royal Mail 48 Hour: 2 - 4 Working Days (Usually 2 days)
For your peace of mind all parcels will require a signature upon receipt. To improve on communication & delivery service further we have implemented a New 5 Point Track & Trace Service (Real Time). Our superior service ensures 99.9% of orders placed before 2:00 pm Monday – Friday leave the Mad World warehouse the same working day with 99.7% of parcels sent with Royal Mail delivered on time and without incident. Shipping & Returns Policy 99.7% of Orders Received on Time!
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